Learning to Communicate...
Other approaches to criticism: Be soft--you can often say the hardest thing to someone, and he or she will receive it if you say it gently. Ask questions--help people discover for themselves what you're trying to say. Use word pictures.
From It Takes Two to Tango by Gary and Norma Smalley.
All excerpts from It Takes Two to Tango are copyright 1997, Gary and Norma Smalley, and are used with permission.
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